El Pueblo Health Services

El Pueblo Health Services

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Patient Rights and Responsibilities

Patient Rights

Patients have the right to be treated with dignity and respect.

Patients have the right to fair treatment, regardless of race, ethnicity, creed, religious belief, sexual orientation, gender, age, health status, or source of payment for care.

Patients have the right to have their treatment and other patient information kept private. Only by law may records be released without patient permission.

Patients have the right to access care easily and in a timely fashion.

Patients have the right to a candid discussion about all their treatment choices, regardless of cost or coverage by their benefit plan.

Patients have the right to share in developing their plan of care.

Patients have the right to the delivery of services in a culturally competent manner.

Patients have the right to information about the organization, its providers, services, and role in the treatment process.

Patients have the right to information about provider work history and training.

Patients have the right to information about clinical guidelines used in providing and managing their care.

Patients have a right to know about advocacy and community groups and prevention services.

Patients have a right to freely file a complaint, grievance, or appeal, and to learn how to do so.

Patients have the right to know about laws that relate to their rights and responsibilities.

Patients have the right to know of their rights and responsibilities in the treatment process, and to make recommendations regarding the organization’s rights and responsibilities policy.

Patient Responsibilities

Patients have the responsibility to treat those giving them care with dignity and respect.

Patients have the responsibility to give providers the information they need, in order to provide the best possible care.

Patients have the responsibility to ask their providers questions about their care.

Patients have the responsibility to help develop and follow the agreed-upon treatment plans for their care, including the agreed-upon medication plan.

Patients have the responsibility to let their provider know when the treatment plan no longer works for them.

Patients have the responsibility to tell their provider about medication changes, including medications given to them by others.

Patients have the responsibility to keep their appointments. Patients should call their providers as soon as possible if they need to cancel visits.

Patients have the responsibility to let their provider know about their insurance coverage, and any changes to it.

Patients have the responsibility to let their provider know about problems with paying fees.

Patients have the responsibility not to take actions that could harm others.

Patients have the responsibility to report fraud and abuse.

Patients have the responsibility to openly report concerns about quality of care.

Patients have the responsibility to let their provider know about any changes to their contact information (name, address, phone, etc).

Right and Responsibility

Patients have the right and the responsibility to understand and help develop plans and goals to improve their health.